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At Xelvarynevodao, we are committed to ensuring customer satisfaction with our software as a service (SaaS) products. This Return Policy outlines the terms and conditions under which you may request a refund or cancel your subscription. Please read this policy carefully to understand your rights and obligations. By subscribing to our services, you acknowledge that you have read, understood, and agree to be bound by this Return Policy.
Our services are provided on a subscription basis, which means you pay a recurring fee at regular intervals (monthly or annually) for continued access to our platform and features. The subscription continues until you cancel it or we terminate it in accordance with our Terms of Use. All subscriptions are subject to the terms outlined in this Return Policy and our Terms of Use.
We offer a 30-day money-back guarantee for new customers who subscribe to any of our paid plans. If you are not satisfied with our service for any reason within the first 30 days of your initial subscription, you may request a full refund. This guarantee applies only to your first payment and does not apply to renewal payments or additional services purchased separately.
To be eligible for our 30-day money-back guarantee, you must meet the following criteria:
To request a refund under our 30-day money-back guarantee, please contact our customer support team via email at question@xelvarynevodao.world or through our contact form on the website. Please include your account information, subscription details, and the reason for your refund request. We will process your request within 5-7 business days and issue the refund to your original payment method.
You may cancel your subscription at any time through your account settings or by contacting our customer support team. When you cancel your subscription, you will continue to have access to the service until the end of your current billing period. No refunds will be provided for the remaining time in your current billing cycle, except as provided under our 30-day money-back guarantee.
To cancel your subscription, follow these steps:
Alternatively, you may contact our customer support team at question@xelvarynevodao.world to request cancellation assistance.
Upon cancellation, your subscription will not renew at the end of the current billing period, and you will lose access to the service once the paid period expires. Any data associated with your account may be deleted in accordance with our data retention policies. We recommend exporting any important data before canceling your subscription.
Refunds for renewal payments are generally not provided, as subscriptions automatically renew unless canceled before the renewal date. However, we understand that circumstances may arise where a refund is warranted. If you believe you are entitled to a refund for a renewal payment, please contact our customer support team within 7 days of the renewal charge. We will review your request on a case-by-case basis and may issue a refund at our sole discretion.
We may consider issuing a refund for renewal payments in the following circumstances:
Please note that forgetting to cancel your subscription before the renewal date is not grounds for a refund.
Once your refund request is approved, we will process the refund within 5-7 business days. The refund will be issued to the original payment method used for the purchase. Please note that it may take additional time for the refund to appear in your account, depending on your bank or payment provider's processing times. We are not responsible for any delays caused by third-party payment processors or financial institutions.
Certain items and services are non-refundable and are not covered by our return policy. These include:
If you dispute a charge with your bank or credit card company (a chargeback) without first contacting us to resolve the issue, we reserve the right to immediately terminate your account and access to our services. Chargebacks are costly to process and often result from misunderstandings that could be resolved through direct communication. We encourage you to contact our customer support team before initiating a chargeback so we can work together to resolve any billing concerns.
If you initiate a chargeback, the following consequences may apply:
If you choose to downgrade your subscription plan, the change will take effect at the start of your next billing cycle. No refunds or credits will be provided for the difference between your current plan and the downgraded plan for the remainder of the current billing period. If you upgrade your plan, you will be charged a prorated amount for the remainder of the current billing cycle, and the new plan rate will apply to subsequent billing cycles.
To change your subscription plan, log in to your account and navigate to the billing or subscription settings. Select the plan you wish to switch to and follow the prompts to confirm the change. If you need assistance, please contact our customer support team.
We may offer free trials of our services from time to time. Free trials allow you to test our platform before committing to a paid subscription. At the end of the free trial period, your subscription will automatically convert to a paid plan unless you cancel before the trial expires. If you cancel during the free trial period, you will not be charged.
The following terms apply to free trials:
From time to time, we may offer promotional discounts or special pricing for our services. These offers are subject to specific terms and conditions, which will be clearly stated at the time of the promotion. Unless otherwise specified, promotional offers cannot be combined with other discounts or applied retroactively to existing subscriptions. Refunds for promotional subscriptions are subject to the same terms as regular subscriptions under this Return Policy.
While we strive to provide reliable and uninterrupted service, occasional downtime or service interruptions may occur due to maintenance, technical issues, or circumstances beyond our control. In the event of significant service disruptions that prevent you from using our platform for an extended period, you may be eligible for a service credit or partial refund. Please contact our customer support team to discuss your situation, and we will work with you to find a fair resolution.
We reserve the right to terminate your account and access to our services at any time if you violate our Terms of Use, engage in fraudulent activity, or use our platform in a manner that harms our business or other users. If we terminate your account for cause, no refunds will be provided for any remaining time in your subscription period. If we terminate your account without cause, we will provide a prorated refund for any unused portion of your subscription.
Before canceling your subscription or closing your account, we strongly recommend exporting any important data or content. Once your account is closed, we may delete your data in accordance with our data retention policies, and it may not be recoverable. We are not responsible for any data loss that occurs as a result of account cancellation or closure.
If you have any questions about our Return Policy or wish to request a refund, please contact us using the following information:
Xelvarynevodao
2-36 Nuffield Street, Newmarket
Auckland 1023, New Zealand
Email: question@xelvarynevodao.world
Our customer support team is available to assist you Monday through Friday, 9:00 AM to 6:00 PM (New Zealand time). We will respond to all refund requests within 2-3 business days.
We reserve the right to modify or update this Return Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically to stay informed about our refund and cancellation procedures. Your continued use of our services after any changes to this policy constitutes your acceptance of the revised terms.
This Return Policy is governed by and construed in accordance with the laws of New Zealand. Any disputes arising from or related to this policy shall be resolved in the courts of Auckland, New Zealand.
We understand that every situation is unique, and there may be circumstances not covered by this Return Policy. If you believe your situation warrants special consideration, please contact our customer support team. We will review your case individually and work with you to find a fair and reasonable solution.
At Xelvarynevodao, customer satisfaction is our top priority. We are committed to providing high-quality services and support to all our users. If you are experiencing issues with our platform or have concerns about your subscription, we encourage you to reach out to us before requesting a refund. Our team is here to help resolve any problems and ensure you have a positive experience with our services.
We value your feedback and use it to continuously improve our services. If you decide to cancel your subscription or request a refund, we would appreciate hearing about your experience and any suggestions you may have for improvement. Your input helps us better serve our customers and enhance our platform.